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YOUR OPINION COUNTS!

WE VALUE YOUR INPUT! We would appreciate it if you could please take a couple of minutes to fill out our Customer Satisfaction Survey so that we know what works and what may need attention. With your feedback, we will fine tune our service and product selection to meet your needs. As a special thank you, we'd like to mail you a free 3D Farmers flexible keytag. Please provide your address along with the survey so that we can mail you one of these great new keytags. Thank you for your time.
Sincerely,
Your Farmers Promotional Products Team
(800) 998-1970
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General

1 Have you placed all of your 2010 promotional products orders with One Source?
   Yes   No  
  
2 What motivated you to place your order with One Source?
  
  
3 How have you have placed most of your orders to One Source?
  
  
4 Would you place all of your orders for promotional products using the Internet if a discount was offered?
   Yes   No  
  
5 Have you ever placed orders with a local promotional products supplier?
   Yes   No  
  
6 Did you receive a copy of the 2010 Farmers Insurance Promotional Products Catalog?
   Yes   No  
  
7 What time of the year do you order most of your promotional products?
  
  
8 What time of the year do you order your calendars?
  
  
9 Would you like to receive calls reminding you about early order discounts?
   Yes   No  
  
10 Have you ever purchased merchandise from One Source quarterly flyers featuring Rose Parade, Charity Classic, Summer, or Fall/Holiday themed promotional products?
   Yes   No  
  
11 Are you interested in seeing additional flyers mailed out by One Source offering promotional products mid year?
   Yes   No  
  
12 Do you prefer to receive special offers for promotional products via email?
   Yes   No  
  

Service

1 Are you satisfied with the responsiveness to your phone calls and/or web inquires by the One Source team?
  
  
2 Are you satisfied with the quality of promotional products offered by the One Source team?
  
  
3 Have your orders to One Source on items including your agent imprint information been delivered within 4 - 6 weeks?
   Yes   No  
  
4 Have your orders to One Source on stock items including only the Farmers logo been delivered within 1 -2 weeks?
   Yes   No  
  

Product

1 Are you satisfied with the overall selection of items offered by One Source in the promotional products catalog and website?
  
  
2 Are you satisfied with the calendar options offered by One Source?
  
  
3 Are you satisfied with the Farmers apparel options offered by One Source?
  
  
4 What is most important to you when it comes to Farmers apparel?
  
  
5 In your opinion, what is the best form of self-promotion for your business?
  
  
6 What additional item(s) would you like to see featured in the Farmers promotional products catalog?
  
  

Added Value

1 Would a free gift with purchase motivate you to place an order over $100?
   Yes   No  
  
2 Are you aware of the One Source Customer Rewards program, which offers travel and hotel gift certificates?
   Yes   No  
  
3 I place my orders for promotional products with One Source because of product selection.
  
  
4 I place my orders for promotional products with One Source because of overall value.
  
  

ADDITIONAL COMMENTS

  

     
     
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